Frequently Asked Questions

Orders

How do I place an order?

Simply browse our collection, add your favorite pieces to your cart, and proceed to checkout. We accept all major credit cards and other payment methods available at checkout.

Can I modify or cancel my order?

We begin processing orders quickly. If you need to make a change, please contact us as soon as possible through our contact page. We cannot guarantee modifications once an order has been dispatched.

Shipping

How long does shipping take?

Please allow 3–5 business days for order processing. After dispatch, standard shipping within the US takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?

Yes, we ship to select international destinations. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Visit our Track Order page for more details.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unworn items in original condition. Custom or personalized orders are final sale. See our Return & Refund Policy for full details.

How long does a refund take?

Once we receive and approve your return, refunds are processed within 5–7 business days to your original payment method.

Product & Care

What materials are used in Cordavi jewelry?

We use premium quality beads and materials carefully selected for their beauty and durability. Each piece is handcrafted with attention to detail.

How should I care for my Cordavi bracelet?

To keep your piece looking its best, avoid contact with water, perfume, and harsh chemicals. Store in a cool, dry place away from direct sunlight when not wearing.

Still Have Questions?

We’re happy to help. Reach out through our contact page and we’ll get back to you as soon as possible.